Volunteer Team Leader - Review and Translation Program
Remote (global), occasional conference calls scheduled across multiple time zonesPart-TimeLead
Salary not disclosed
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Job Details
- Languages
- Written English
Requirements
- Proficient and comfortable with written English
- Able to commit to 4-6 hours per week for 13 months
- Able to attend 2-3 conference calls annually with fellow Team Leaders and/or Kiva staff
- Organized and able to keep up with deadlines
- Self-motivated and comfortable working remotely
- Able to regularly check and respond to emails
- Able to provide feedback and instructions over email
- Able to work collaboratively and establish targets for themselves and their team
- Able to communicate effectively and build working relationships in a fully remote environment
- Comfortable using the internet, email, and basic office applications such as word processing and spreadsheets
- Must be at least 18 years of age
- Must have access to a computer, as the online platform that Kiva volunteers use is not mobile or tablet-friendly
- Must be willing to sign a volunteer agreement that covers protecting the privacy of Kiva borrowers, as well as a standard media release
- Must be willing to work remotely
Responsibilities
- Lead a team of up to 35 volunteer translators and/or editors
- Motivate and support team members to encourage their consistent loan review
- Support a diverse and multicultural community of volunteers located worldwide
- Foster connections between the volunteer community and Kiva staff
- Act as a first line of support for volunteers to keep Kiva’s processes efficient
- Write and post weekly team updates that include information from Kiva staff
- Develop creative approaches to strengthen team engagement
- Maintain regular email contact with team members to answer basic questions, provide guidance, and solve problems
- Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff
- Monitor team productivity
- Help shape the future of the volunteer loan review program at Kiva
- Exchange ideas and perspectives with other Volunteer Team Leaders and Kiva staff during regularly scheduled conference calls
- Create, document, and share best practices for future Volunteer Team Leaders
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