- Lead a team of up to 35 volunteer translators and/or editors
- Motivate and support team members to encourage their consistent loan review
- Support a diverse and multicultural community of volunteers located worldwide
- Foster connections between the volunteer community and Kiva staff
- Act as a first line of support for volunteers to keep Kiva’s processes efficient
- Write and post weekly team updates that include information from Kiva staff
- Develop creative approaches to strengthen team engagement
- Maintain regular email contact with team members to answer basic questions, provide guidance, and solve problems
- Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff
- Monitor team productivity
- Help shape the future of the volunteer loan review program at Kiva
- Exchange ideas and perspectives with other Volunteer Team Leaders and Kiva staff during regularly scheduled conference calls
- Create, document, and share best practices for future Volunteer Team Leaders