Customer Support Associate
New
Q
QuorumWorkflow Software
BrazilFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- JiraZendesk
Requirements
- Background in a customer service environment
- Background in a help desk environment
- Ideally supporting SaaS products via email, chat, and Slack
- Experience with ticketing solutions like Jira
- Experience with Zendesk
- Experience with Salesforce Service Cloud
- Excited to use AI to work smarter
- Fluent in English
- Ability to turn a complex technical problem into a simple, helpful solution
- Take pride in developing personal relationships with users
- Dedicated to addressing challenges quickly and creatively
Responsibilities
- Ensure every user has an amazing experience with Quorum
- Teach users how to launch grassroots campaigns
- Teach users how to track legislation
- Teach users how to manage stakeholder engagement effectively
- Provide direct support to clients
- Develop deep product expertise
- Help people understand "the why" behind our features through direct interactions and self-service offerings
- Build out the future of our Help Center
- Design product guides
- Work with the Product team to optimize usability
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