Support Representative
Anywhere in LatamFull-TimeMiddle
Salary1500 - 2000 USD per month
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- Zendesk
Requirements
- 2+ years of experience in customer support, administrative operations, or a related role
- Strong experience with Zendesk or similar help desk platforms (Freshdesk, Intercom, Help Scout)
- Excellent English writing and communication skills - able to produce clean, polished, professional text quickly
- Extremely computer-savvy, with the ability to learn new software and tools quickly
- Experience in a B2B or B2B SaaS environment is preferred
- Comfortable managing multiple conversations, tickets, and administrative tasks simultaneously
- Strong attention to detail, accuracy, and organization
- Spanish-speaking/writing skills (bonus)
- Background working in B2B or SaaS environments (bonus)
Responsibilities
- Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses
- Support customers via email and ticketing channels
- Troubleshoot issues and provide clear, step-by-step guidance
- Update, maintain, and optimize macros, canned responses, and support templates
- Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform
- Write and update Help Center articles, FAQs, and onboarding documentation
- Assist with setting up customer registration pages and other event-related configurations
- Populate customer details into templated contracts and manage light invoicing tasks
- Maintain organized internal documentation, spreadsheets, and project notes
- Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule
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