Associate Program Director
New
C
Code for AmericaCivic Tech
United StatesFull-TimeManager
Salary108503 - 132825 USD per year
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Job Details
- Experience
- 7+ years
Requirements
- 7+ years of experience leading complex projects in civic tech, consulting, government, or adjacent environments, with demonstrated accountability for delivery outcomes
- Strong understanding of public benefits implementation and administration, particularly SNAP, WIC, Medicaid, EITC, CTC, or other anti-poverty programs
- Proven track record of cross-sector stakeholder engagement (public, nonprofit, private), ideally including product development, data usage, policy, and collaborative implementation
- Problem solver and strategic thinker who is comfortable using frameworks and data to help structure the team's thinking and solve multi-faceted problems
- A compelling oral and written communicator with a can-do attitude, who is able to clearly explain concerns, reasoning, and decisions to internal teams and external partners
- Thrives in a fast-paced environment, gravitates towards continuous change, and is able to change their mind based on new information or constructive feedback
- Natural collaborator who values honesty and openness, builds relationships, seeks input, does not shy away from conflict, and facilitates decision-making
- Passion for the Code for America mission and vision for digital service delivery, and strong and persuasive values for the role of user-centered technology in government
- Deep commitment to transparency and fairness
- Strong analytical and communication skills
- Ability to work independently and collaboratively
- Passion for government service improvement
- Ability to thrive in ambiguity and work on under-defined challenges
Responsibilities
- Serve as the primary project lead for assigned projects, accountable for successful delivery across scope, timeline, budget, and outcomes.
- Shape and steward project-level strategy in partnership with the Program Director and other cross-functional leads, translating program priorities into clear delivery plans and success measures.
- Own project planning from kickoff through close-out, ensuring roles, decision rights, and expectations are clear for internal teams and external partners.
- Lead cross-disciplinary teams through ambiguity by setting direction, facilitating decision-making, and maintaining momentum toward outcomes.
- Make informed delivery tradeoffs when constraints arise (e.g., scope, timeline, staffing), clearly articulating options, risks, and recommendations.
- Monitor progress against goals and adjust plans as needed in response to delivery realities, partner needs, or shifting constraints.
- Ensure project work remains aligned with Code for America’s values, user-centered principles, and impact goals throughout execution.
- Elevate insights from project delivery — including risks, opportunities, and learnings — to inform Program Director decision-making and portfolio-level understanding.
- Lead the end-to-end project management lifecycle for key initiatives, driving scope definition, strategic planning, cross-functional execution, and reporting.
- Coordinate project timelines, dependencies, and task execution with cross-functional teams.
- Support smooth cross-functional collaboration (e.g., between Programs, Product, Design, Engineering, Research).
- Proactively surface delivery risks early and work with the Program Director to resolve issues before they escalate.
- Support the development of philanthropic proposals related to your projects and manage funding streams.
- Lead external delivery conversations with partners about timelines, expectations, roles, risks, and emerging opportunities.
- Maintain trusted relationships rooted in shared goals, transparency, and accountability.
- Manage delivery reporting and check-ins, including funder updates, progress memos, and data-backed storytelling.
- Serve as the partner’s point of contact for questions, escalations, and progress updates.
- Identify opportunities for future work with the state, and cultivate relationships that enable us to cultivate new work with the state.
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