Customer Experience Specialist (DTC Golf Industry)

New

Activate TalentDTC Golf Industry

France. Germany. United Kingdom. South Africa. Portugal, CET ±2 hoursFull-TimeMiddle

Salary not disclosed

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Job Details

Active golfer with hands-on experience using golf equipment (trolleys, bags, accessories, etc.)
Strong understanding of the golfing ecosystem and player needs
Proven experience in Customer Experience / Customer Support within a DTC or e-commerce environment
Fluent in English (written and spoken)
Proficiency in at least one additional language (Dutch, German, or French preferred)
Experience with Shopify (order management, refunds, customer data)
Experience with CX platforms (Richpanel, Zendesk, Gorgias, or similar)
Strong communication skills with the ability to balance service and sales
Ability to remain calm and professional under pressure
Detail-oriented with strong process discipline
Comfortable adopting and using AI tools for workflow efficiency

Manage customer interactions across email, live chat, social media, and WhatsApp
Handle the full order lifecycle via Shopify: Order tracking and updates, Shipping queries, Returns, refunds, and exchanges
Resolve issues with professionalism, empathy, and efficiency
Provide pre-sales guidance based on genuine knowledge of golf equipment and player needs
Advise customers on trolleys, bags, accessories, product compatibility, and ecosystem benefits
Identify natural upsell and cross-sell opportunities without being pushy
Manage and optimize CX workflows using tools like Richpanel, Gorgias, or Zendesk
Use AI tools to handle repetitive queries efficiently and maintain speed without compromising quality
Capture and share customer feedback and trends
Collaborate with marketing and e-commerce teams to improve product pages, FAQs, and retention strategies

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