Technical Customer Success Manager
New
C
CybridFintech, Payments, Banking, Digital Assets
Canada and USA, Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Artificial IntelligenceRESTful APIs
Requirements
- 4+ years in a customer-facing role across Customer Success, Technical Account Management, or Account Management within an API-first environment
- Experience in fintech, payments, banking infrastructure, or digital assets
- Proven ability to manage and grow a portfolio of customers, including running QBRs/MBRs and driving adoption
- Experience partnering with technical stakeholders (product, engineering, or developer teams)
- Experience in a high-growth startup environment, contributing to process or function scaling
- Comfortable using AI tools to improve efficiency, prioritize work, and manage a customer portfolio
- Technical fluency: understand how APIs work and how data moves across systems
- Strong account management instincts: know how to drive adoption, build trust, and grow relationships
- A builder mindset: comfortable with ambiguity and prefer creating systems over following them
- Outcome-driven: measure success by customer outcomes like go-live speed, adoption, and transaction volume
Responsibilities
- Own a portfolio of customers post go-live, ensuring strong adoption, retention, and expansion
- Run regular MBRs/QBRs focused on outcomes, usage, and growth opportunities
- Identify opportunities for customers to expand into new rails (stablecoins, instant payments, cross-border)
- Educate and train customers on how to best use Cybrid’s platform and capabilities
- Ensure customers are maximizing value as they scale, not just maintaining usage
- Create and deliver resources (guides, walkthroughs, sessions) that improve customer self-sufficiency
- Act as a technical advisor—helping customers navigate APIs, payment flows, and platform capabilities
- Troubleshoot issues across integrations, webhooks, and ledgering systems in partnership with Engineering
- Partner with onboarding/implementation to ensure a smooth handoff once customers go live
- Synthesize feedback across your portfolio to influence Product and Engineering priorities
- Surface patterns in usage, challenges, and opportunities to improve the platform and experience
- Build playbooks, account management frameworks, and workflows that allow us to scale efficiently
- Leverage AI and automation to manage your portfolio effectively and proactively
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