- Own a portfolio of customers post go-live, ensuring strong adoption, retention, and expansion
- Run regular MBRs/QBRs focused on outcomes, usage, and growth opportunities
- Identify opportunities for customers to expand into new rails (stablecoins, instant payments, cross-border)
- Educate and train customers on how to best use Cybrid’s platform and capabilities
- Ensure customers are maximizing value as they scale, not just maintaining usage
- Create and deliver resources (guides, walkthroughs, sessions) that improve customer self-sufficiency
- Act as a technical advisor—helping customers navigate APIs, payment flows, and platform capabilities
- Troubleshoot issues across integrations, webhooks, and ledgering systems in partnership with Engineering
- Partner with onboarding/implementation to ensure a smooth handoff once customers go live
- Synthesize feedback across your portfolio to influence Product and Engineering priorities
- Surface patterns in usage, challenges, and opportunities to improve the platform and experience
- Build playbooks, account management frameworks, and workflows that allow us to scale efficiently
- Leverage AI and automation to manage your portfolio effectively and proactively
Artificial IntelligenceRESTful APIs