US Customer Service Representative
New
Philippines-basedFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- CRM
Requirements
- 2+ years experience in customer service or related roles
- Experience handling multiple communication channels (email, chat, SMS)
- Strong problem-solving and customer management skills
- Ability to work independently in a remote setup
- Strong organizational and multitasking skills
- Experience using CRM tools (Zoho preferred)
- Experience supporting product-based or digital businesses
- Experience in fast-paced or scaling environments
- Exposure to onboarding or approval workflows
- Experience coordinating with cross-functional teams
Responsibilities
- Respond to customer inquiries via email, SMS, and CRM platforms
- Guide customers through product approvals and onboarding processes
- Provide post-purchase support and issue resolution
- Manage multiple communication channels simultaneously
- Coordinate with internal teams and external vendors
- Create product demos for distributors as needed
- Maintain accurate records in CRM systems
- Stay updated on tools, processes, and internal communications
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