Senior Field Service Engineer – Advanced Systems (Electron Beam)
G
German American Chambers of CommerceElectron Beam Technology
Lombard, IL OR remoteFull-TimeSenior
Salary50 - 55 USD per hour
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Job Details
- Experience
- 5–10+ years
Requirements
- 5–10+ years of hands-on experience with complex industrial equipment
- Strong system-level troubleshooting capabilities
- Experience in commissioning, field service, or applications engineering roles
- Working knowledge of PLC diagnostics (programming not required)
- Strong communication skills and ability to train others
- Willingness to travel approximately 30–40%
- Experience with electron beam systems (preferred)
- Experience with vacuum systems, high-voltage equipment, or comparable complex machinery (preferred)
- Experience with additive manufacturing systems (preferred)
- Experience mentoring or leading technical teams (preferred)
- Familiarity with Siemens (TIA Portal, drives, etc.) (preferred)
- Experience working in a multinational or German engineering environment (preferred)
Responsibilities
- Provide technical leadership for machine commissioning and start-up activities, both at the Lombard facility and at customer sites across North America
- Take ownership of technical outcomes for complex or first-of-kind system installations, particularly in non-standard scenarios
- Perform advanced system-level troubleshooting on EB welding and additive manufacturing equipment
- Serve as the primary internal escalation point for technically complex system-level issues
- Design and deliver training programs for pro-beam customers
- Mentor and develop Field Service Engineers and Technicians new to EB technology
- Create and maintain training materials, troubleshooting guides, and standard operating procedures
- Perform and lead targeted PLC diagnostics and adjustments (Siemens / TIA Portal preferred)
- Support HMI configuration and visualization adjustments
- Diagnose and resolve issues across electrical, high-voltage, vacuum, and motion control subsystems
- Act as the senior technical point of contact for key customer accounts
- Coordinate closely with engineering and project teams in Germany on technical issues and system improvements
- Support proposal and quoting phases with technical input
- Champion a strong safety culture, particularly around high-voltage, radiation (X-ray), and vacuum systems
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