Remote Contact Center Representative - IHA Scheduling Team
A
AdvantmedHealthcare Information Management
Remote, USMiddle
Salary14 - 16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelMS Office
Requirements
- 2+ years of call center experience in a target-driven environment
- Experience working in an outbound sales process is a plus
- Outgoing and pleasing personality on the phone
- Excellent communication skills with clear diction
- Good time manager
- Ability to multitask and work in a challenging environment
- Outgoing personality and sales approach
- Solid work history, citing any recognition and promotion
- Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
- Customer service or other directly related experience is a plus
- Ability to collaborate and be a team player
- Various software and data entry proficiency
- MS Office proficiency (Word, Excel, Outlook)
- Ability to type 40Wpm, 60Wpm is preferred
- Strong communication and time management skills
- Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
- Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
- Honesty and integrity
- Excellent attendance and work record
- Ability to professionally articulate customer call scripts
- Exceptional customer service and active listening skills
- Ability to empathize and manage personal emotions
- Ability to function as an effective team member
- Ability to internalize and follow protocols/guidelines
- Demonstrate excellent oral and written communication skills; correct spelling is a must
- Strong time management skills and decision-making skills
- Strong computer skills required
- Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change
- Windows-based laptop/desktop with video-calling capabilities
Responsibilities
- Answering or making calls to members to book appointments for their no-cost In-home Health Assessments
- Learn about and address customer needs, complaints, or other service issues
- Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
- Building lasting relationships with customers and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
- Making sales or recommendations for products or services that suit client needs better
- Taking part in training and other learning opportunities to expand knowledge of the company and position
- To be available on meetings on camera as and when needed
- Adhering to all company policies and procedures
- Additional ad-hoc tasks as assigned by the Call Center Supervisor
View Full Description & ApplyYou'll be redirected to the employer's site
