Service Manager (Japan)
New
R
RateHawkTravel
Japan. Philippines. Malaysia. ThailandFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Japanese
- Required Skills
- SQLTableau
Requirements
- Advanced level of English for fluent speaking and writing.
- Advanced level of Japanese for fluent speaking and writing.
- Comfortable with data and tools like CRM systems and dashboards.
- Ability to grasp new information quickly and focus on results.
- Capable of juggling multiple tasks and handling stress with ease.
- A strong sense of empathy is essential.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage.
- Experience in account or service management (B2B is a plus).
Responsibilities
- Be the go-to person for a select group of key partners.
- Handle escalations and help solve their trickiest issues.
- Monitor ongoing cases in our CRM and make sure nothing gets stuck.
- Step in early if something needs attention.
- Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Join client meetings, listen to their needs, and make sure their voice is heard internally.
- Collaborate with ops, support, and tech teams to make service even better.
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