New Patient Admissions Coordinator - Medical Practice
H
Hire HangarMedical Practice
Remote (U.S.-Based), US Time Zones (EST–PST)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Google WorkspaceSlackEHR
Requirements
- Prior experience in new patient coordination, medical admissions, intake coordination, or a closely related role
- Strong critical thinking skills
- Excellent spoken and written English
- Experience using EHR or patient management platforms
- Proven ability to manage high call volumes with accuracy and composure
- Prior remote work experience
- Fluency with tools such as Slack, Zoom, Google Workspace, or similar
- Experience working with U.S.-based companies
Responsibilities
- Handle all inbound calls from prospective patients, family members, and referring providers
- Conduct structured, focused intake conversations to establish patient needs and eligibility
- Ask precise follow-up questions to gather clinical, insurance, and logistical information
- End every call with a defined outcome: scheduled, not eligible, or pending additional information
- Screen new patients against program or practice criteria to determine fit
- Identify missing information, documentation gaps, or inconsistencies early and address them directly
- Schedule consultations, assessments, and next-step appointments with accuracy and efficiency
- Enter and maintain complete, accurate patient records in the EHR and intake tracking systems
- Coordinate with internal clinical and administrative teams to ensure smooth patient transitions
- Follow up on incomplete referrals, outstanding documentation, or pending decisions without being prompted
- Engage patients and families with clarity, warmth, and professionalism
- Provide honest, direct information about the practice, services, and what to expect
- Operate within defined intake workflows and documentation standards
- Use sound judgment to navigate situations that fall outside established protocols
- Proactively flag recurring issues, process gaps, or systemic inefficiencies to leadership
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