Deal Support Quality & Strategy Manager
US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeManager
Salary94010 - 142200 USD per year
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Job Details
- Experience
- 3-5 years, at least 2 years directly focused on executing quality programs
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- 3-5 years of experience in a quality assurance, process improvement, or operations role
- At least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Experience leveraging AI tools to automate quality workflows or analyze large datasets
- Proficiency in Excel
- Proficiency in Google Sheets
Responsibilities
- Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
- Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered
- Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
- Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights
- Deliver data-driven recommendations on service and process quality to Deal Support leadership
- Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
- Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
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