Customer Education Manager

EveLegal Tech

Remote - USFull-TimeManager

Salary not disclosed

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Job Details

Experience: 3+ years

Requirements

3+ years in customer education, customer onboarding, customer success, or a closely related role at a SaaS company
Experience building training programs and content libraries, not just maintaining them
Strong written communication: you can take something complicated and make it clear without losing accuracy
Comfortable running live training and webinars with customers
Data-oriented: you track what you build and use results to improve it
Experience in legal tech, legal operations, or working directly with law firms
Familiarity with LMS platforms
Instructional design background or formal training in adult learning
Experience at an early-stage company where you had to build before you could scale

Responsibilities

Build a scalable library of self-serve resources: video walkthroughs, written guides, quick-reference cards, and interactive tutorials as well as help update and maintain our customer-facing knowledge base
Develop role-specific training paths for attorneys, paralegals, and legal operations leads
Adopt a consultative approach to customer processes and workflows to help firms seamlessly incorporate Eve into their firm
Run live training webinars for new and existing customers
Track engagement with educational content and connect it to product adoption and health metrics
Conduct customer calls to answer product questions and drive solutions to any customer concerns and help close gaps for customers who might be getting stuck on their Eve journey
Translate customer learning patterns into structured product feedback for the Engineering and Product teams
Work with Product to create in-app guidance and contextual help as new features ship

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