Admissions Advisor
New
M
Merit AmericaNonprofit
RemoteFull-TimeMiddle
Salary65410 USD per year
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Job Details
- Required Skills
- SalesforceGoogle SheetsGoogle Workspace
Requirements
- Committed to Merit America’s mission and values
- Demonstrated operational excellence and ability to manage multiple demands in fast-paced environments
- Exceptional interpersonal skills and collaborative communication
- Resourcefulness, agility, and comfort working in ambiguous, quickly changing environments
- Strong interpersonal and communication skills for relationship-building
- Commitment to lifelong learning and ongoing personal and professional development
- Desire to work directly with underserved populations and improve their lives (social-impact mindset)
- Experience with Salesforce or other CRM platforms
- Proficient with Google Workspace (Google Sheets, Docs, etc.)
- Experience leading/presenting to large groups of people in a virtual setting
- Prior experience in workforce development, edTech, or equivalent training programs
Responsibilities
- Answer all inquiries regarding eligibility, general program questions, application status, and Device Grants via email and phone.
- Serve as the primary point of contact for applicant inquiries via inbound and outbound calls through Talkdesk and email communication via Intercom.
- Ensure Merit America applicants experience top-notch communication and service throughout the admission funnel.
- Facilitate application reactivations for applicants to re-engage with their process.
- Handle track switch requests both pre-acceptance and post-acceptance.
- Maintain accurate and up-to-date data in Salesforce, including admissions status for all learners.
- Manage the transition of applicants through the entire admissions process, from application to enrollment.
- Host weekly open house webinars to provide detailed program information and address questions from prospective applicants.
- Host monthly Program Prep Events to help new enrollees prepare for the program.
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