- Own end-to-end client outcomes for a portfolio of strategic accounts
- Lead AI deployment projects from kickoff through go-live, including technical configuration and integration work
- Build and maintain relationships with client stakeholders from end users to executives
- Drive product adoption through client education, workflow optimization, and proactive engagement
- Identify and execute expansion opportunities within assigned accounts
- Build systems and playbooks that scale the CSS function and Fathom
- Build with AI tools to improve client experience and team efficiency
- Continuously raise the bar on client experience — measure, iterate, improve