Admissions Advisor
New
Candidates must reside within the 50 states or District of ColumbiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceGoogle Workspace
Requirements
- Committed to Merit America’s mission to pave pathways to family-sustaining careers.
- Demonstrated history of embodying Merit America's values.
- Shared sense of responsibility and ownership for collective work.
- Committed to continuous learning and growth in advancing inclusive excellence.
- Passionate about fostering a workplace culture that embraces and values individual differences.
- Ability to manage schedule and balance multiple demands, with demonstrated success in fast-paced environments.
- Solving problems creatively and delivering measurable results.
- Exceptional interpersonal skills and a collaborative approach.
- Communicate effectively and confidently, both verbally and in writing.
- Resourcefulness, agility, and comfort working in ambiguous, quickly changing environments.
- Eagerness to wear multiple hats and help shape the start-up’s future.
- Strong interpersonal and communication skills and ability to form trust-based relationships.
- Commitment to lifelong learning and ongoing personal and professional development; openness to feedback.
- Desire to work directly with underserved populations and meaningfully improve their lives.
- Experience with Salesforce or other CRM platforms.
- Proficient with Google workspace (Google sheets, docs, etc).
- Experience leading/presenting to large groups of people in a virtual setting.
- Prior experience in workforce development, edTech, or equivalent training programs.
Responsibilities
- Respond to all inquiries regarding eligibility, general program questions, application status, and Device Grants, providing timely, thorough, and actionable communications.
- Serve as the primary point of contact for applicant inquiries via inbound and outbound calls through Talkdesk, as well as email communication via Intercom.
- Ensure top-notch communication and service for Merit America applicants throughout the admission funnel.
- Facilitate application reactivations, ensuring applicants can re-engage smoothly and effectively.
- Handle track switch requests both pre-acceptance and post-acceptance.
- Maintain accurate and up-to-date data in Salesforce, including the admissions status for all learners.
- Manage the transition of applicants through the entire admissions process, providing support and information for enrollment.
- Host weekly open house webinars to provide prospective applicants with detailed program information.
- Host monthly Program Prep Events to help new enrollees prepare for the program.
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