Client Operations Manager
New
H
Hire with ReefAgency
Philippines, GMT+8Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- AsanaNotion
Requirements
- Excellent written English with a sharp, warm, professional tone
- 4+ years of experience supporting customers in a high-touch environment
- Proven experience running operations end-to-end including launches or events
- Strong experience with Notion (or ClickUp/Asana)
- Natural instinct to build boards, checklists, and workflows
- Comfortable hosting and co-hosting live Zoom sessions
- Troubleshoot tech issues in real time
- Ability to manage multiple client accounts simultaneously without confusing processes, voices, or customers
- Proactive mindset
- High attention to detail and ability to work under pressure
- Committed availability for 60-hour, Monday to Saturday, 4pm to 2am Manila time schedule
- Fast and reliable internet connection
- Own laptop or desktop suitable for the role
- Quiet working environment
Responsibilities
- Run the day-to-day client experience for a premium agency business
- Run the operational backbone for a premium agency business
- Own operational delivery across a portfolio of the agency's clients
- Host live classes
- Answer customer emails and DMs
- Handle inbound leads
- Build systems that keep each client's operation running without senior staff having to chase anything
- Operate inside each client's business, tools, and customers as if you were staff
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