Account Director - Client Experience
New
T
TunnlAI, Research, Advocacy
US-based, fully remote candidates as well. DC-area preferred (hybrid team environment)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- HubSpot
Requirements
- 6+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaS
- Proven ability to manage $3M+ in client revenue across multiple accounts
- Experience leading client reporting, insight delivery, and strategic account growth
- Comfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholders
- Strong written and verbal communication skills with demonstrated storytelling expertise
- Occasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)
- Background in public affairs, issue advocacy, or political campaigns (preferred)
- Experience with audience targeting, segmentation, or media planning (preferred)
- Familiarity with survey research, polling, or analytics deliverables (preferred)
- Comfort working with tools like Dropbox, HubSpot, or project tracking systems (preferred)
Responsibilities
- Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors
- Partner with AEs to drive renewals, upsells, and long-term account expansion
- Translate client business goals into scoped research and audience strategies
- Present insights and recommendations to senior stakeholders
- Scope and manage projects across research, reporting, and audience activation
- Ensure timely delivery of client outputs and escalate blockers when needed
- Provide feedback and coaching to team members on storytelling, timelines, and client-facing materials
- Act as a strategic liaison between Account Management, Strategic Research, Product, and Engineering
- Manage and coach Account Managers and Research Analysts assigned to your accounts
- Guide junior team members through client conversations, insight framing, and audience usage strategy
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