Customer Care Advocate - SalonBiz Software
New
Anywhere in the United States or CanadaFull-TimeMiddle
SalaryUp to 18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum one-year related work experience
Requirements
- Minimum one-year related work experience in a similar role
- Some call centre experience
- Some technical software experience
- Must be friendly, professional, and committed to creating long-term relationships with our customers
- Strong writing skills
- Strong phone skills
- Critical thinker and a willingness to problem-solve
- A team player who performs well independently
- Ability to multitask
- Ability to take direction and execute with precision
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Experience using the SalonBiz software in a salon is a plus
Responsibilities
- Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
- Taking calls, emails, and text requests from SalonBiz customers
- Answering questions and working to resolve issues
- Ensuring customers have the support they need to be successful
- Software training for customers
- Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
- Providing technical support and application installs specific to SalonBiz
- Learning Oracle SQL developer
- Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
- Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
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