Account Operations Support Associate

New
Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.Full-TimeMiddle
Salary66950 - 90600 USD per year
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Job Details

Requirements

  • Demonstrated organization skills and attention to detail
  • A collaborative spirit who also thrives working independently
  • Effective, friendly, and clear communication skills across multiple mediums
  • Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues
  • Comfort working with technology and learning new systems, with an eye toward creative problem-solving
  • Familiarity working with both repetitive tasks and fast-paced workflows (including wire setups and general ActBlue account settings, maintenance, and reconciliation)
  • Ability to effectively prioritize and structure your work day in a changing environment
  • Ability to work thoughtfully through ambiguity with a commitment toward meeting shared goals
  • History of taking ownership for your work and engaging in self-reflection when you make mistakes
  • Openness to take on new challenges and ask questions
  • Demonstrated commitment to diversity and inclusion in all dimensions of your work

Responsibilities

  • Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
  • Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
  • Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
  • Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
  • Aid campaign and organization finance staff with the reconciliation of financial reports.
  • Support campaign and organization admins through the account setup process, all while keeping records organized.
  • Assist in the monitoring and development of automated systems and workflows.
  • May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
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66950 - 90600 USD per year
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