- Coordinate, schedule, and reschedule clinical appointments across the care team.
- Manage referrals to specialists and external clinical services, and follow up with families to reduce gaps in care and no-show rates.
- Support care transitions and continuity across the interdisciplinary team.
- Provide clinical updates to referring physicians and coordinate lab work and documentation for treatment planning.
- Provide evidence-based education to families about chronic condition management, medication regimens, treatment plans, and care goals.
- Respond to patient and family inquiries through messaging and phone.
- Initiate and manage medication prior authorization requests, coordinate with pharmacies, track authorization status, and document communications.
- Document clinical interactions across EHR and care management platforms and participate in case conferences, team huddles, and quality improvement meetings.
- Report patient progress and care gaps to clinical supervisors and contribute to workflow improvements.