Principal Client Onboarding & Implementation Manager
New
O
OmetriaRetail, E-commerce, MarTech
Remote (US) — must reside in New York or Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside NY or MA unfortunately can't be considered for this role.Full-TimePrincipal
Salary150000 - 180000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementRESTful APIs
Requirements
- 7+ years of technical project management experience in an enterprise SaaS organisation
- Track record of delivering complex integrations for large, multi-stakeholder clients
- Experience in retail, ecommerce or MarTech preferred
- Strong working knowledge of APIs, data feeds and system integrations
- Ability to debug, document and communicate technical requirements clearly
- Credible and comfortable with senior commercial and technical stakeholders
- Ability to hold a constructive conversation when priorities conflict and drive urgency
- Detailed project plans and accurate risk logs
- Understanding of how retailers are structured, their tech stacks and commercial outcomes
- Organised and accountable, managing a complex portfolio effectively
- Ability to operate independently while being a collaborator
- Must reside in New York or Massachusetts
Responsibilities
- Own enterprise project delivery end to end
- Lead onboarding and integration projects for our most complex North American enterprise accounts
- Create and maintain detailed project plans
- Proactively identify and manage risks
- Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented
- Build and maintain strong relationships with both technical and commercial stakeholders
- Lead client meetings with clear agendas and timely follow-up
- Set and manage expectations clearly throughout
- Provide regular, accurate visibility on project status and client sentiment
- Act as the primary PS contact for North American CS, Sales and Solutions Architecture teams
- Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge
- Feed client and delivery insights back into the product and engineering teams
- Take ownership of reviewing and improving delivery processes
- Contribute to how we onboard, train and develop the wider PS team
- Collaborate with Product to ensure we deliver best-in-class integrations
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