Key Account Manager

New

SardineFraud Prevention, AML Compliance

From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.Full-TimeManager

Salary160000 - 210000 USD per year

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Job Details

Experience: 10+ years of experience
Required Skills: ComplianceRisk Management

Requirements

10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
Understanding of how customers integrate API's
5+ years of domain experience in compliance, fintech, or AML/KYC
Analytical skills are second to none
Proficient in using business intelligence tools
Capable of translating complex strategies into actionable processes and outcomes
Natural at building relationships and collaborating with others
Strong presentation skills for both virtual and in-person meetings with various stakeholders
Previous customer-facing experience, preferably with a technical product
Exceptional project manager
Constantly think about ways to improve processes

Responsibilities

Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
Translate complex product and technology problems into simple and actionable solutions
Manage the solution process both internally and externally
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

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