School Customer Success Manager
New
N
NewselaEducation Technology
USFull-TimeManager
Salary72500 - 87500 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Salesforce
Requirements
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Responsibilities
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
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