Customer Success Manager, K-12 EdTech
New
United States (Remote)Full-TimeMiddle
Salary80000 - 120000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Salesforce
Requirements
- 3+ years of success in a similar Customer Success role
- Owned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments
- Managed a portfolio of accounts, prioritizing based on renewal timing and customer health
- Delivered onboarding or adoption programs for educators, administrators, or IT stakeholders
- Used product usage data or telemetry to guide customer engagement and decision-making
- Partnered cross-functionally with Sales, Support, and Product teams
- Worked within CRM or customer success platforms
- Experience with Salesforce
- Experience with Vitally
Responsibilities
- Manage a portfolio of school districts across onboarding, adoption, and renewal
- Drive product adoption using data, lifecycle engagement, and structured success plans
- Lead customer conversations, translating usage into clear recommendations
- Identify risks early and execute playbooks to improve retention
- Partner with Account Managers on expansion opportunities
- Collaborate with Sales, Support, and Product teams to improve customer outcomes
- Maintain accurate account data and forecasting in Salesforce and Vitally
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