Customer Service Representative - Hospitality

New

BnberryHospitality

PhilippinesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English

Requirements

Previous experience in customer service support, preferably with a hotel/short term rental background.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-first mindset.
Comfortable using CRM software and other customer support tools.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong organizational skills and attention to detail.
Possess a Bachelor’s degree in a relevant field of study.
Willing to work rotational shifts, including 24/7 coverage.
Proficiency in English; additional languages are a plus.
Availability to possibly start early May 2026.

Responsibilities

Respond to customer inquiries through various channels including phone, email, and chat.
Assist clients with booking issues, inquiries about services, and other client concerns.
Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
Collaborate with internal teams to resolve client issues and ensure a seamless customer experience.
Provide feedback and insights from clients to help improve products and services.
Participate in training sessions to keep up to date with product offerings and customer service best practices.

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