Operations & Service Executive (US Hours)

New

The Pure Gold CompanyPrecious Metal Brokerage

United Kingdom, UTC-0, UTC-8Full-TimeMiddle

Salary30000 - 32000 GBP per year

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Job Details

Proficient with IT and technology
Proficient in Microsoft365 suite products (Excel, Outlook, Teams, Loop)
Proficient in Salesforce (or equivalent)
Experience, or interest in, precious metal markets, and wider financial/investment markets
Excellent administration skills
Attention to detail
Multitasking abilities
Logical thinker with a thorough and diligent approach
Process orientated to ensure compliance across multiple jurisdictions
Proactively delivers excellent customer service and solutions
Resilient and adaptable to working in a growth environment
Quick learner comfortable working autonomously
Team player
Ability to work under pressure and flexibility to cope with changing priorities
Confident communicator, both verbal and written
Good time-management and planning skills

Serve as the first point of contact for general client inquiries and issues
Assist in onboarding new clients, ensuring all documentation and compliance requirements are met
Manage partner accounts and provide detailed information about purchases and account status
Process transactions, perform data entry, and prepare and manage documentation related to transactions
Maintain CRM and stock management databases to ensure accurate inventory records and organized records of all operational activities
Coordinate the receipt, storage, and distribution of precious metals
Taking, processing and hedging orders through our bespoke Salesforce system
Undertake data entry and provide clerical support for operations and projects
Assist the wider team as necessary
Providing top quality customer care, relationship management, database management, and logistical expertise

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