The Pure Gold Company

A well-established and fast-growing physical gold and silver brokerage that has been operating for over 10 years, with revenues exceeding £100 million

Private Company

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Open Positions1

United KingdomFull-TimePrecious Metal BrokeragePosted

Operations & Service Executive (US Hours)

Serve as the first point of contact for general client inquiries and issues
Assist in onboarding new clients, ensuring all documentation and compliance requirements are met
Manage partner accounts and provide detailed information about purchases and account status
Process transactions, perform data entry, and prepare and manage documentation related to transactions
Maintain CRM and stock management databases to ensure accurate inventory records and organized records of all operational activities
Coordinate the receipt, storage, and distribution of precious metals
Taking, processing and hedging orders through our bespoke Salesforce system
Undertake data entry and provide clerical support for operations and projects
Assist the wider team as necessary
Providing top quality customer care, relationship management, database management, and logistical expertise

SalesforceMicrosoft ExcelCRM

About The Pure Gold Company

A well-established and fast-growing physical gold and silver brokerage that has been operating for over 10 years, with revenues exceeding £100 million. Our operations are regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built with clients worldwide. We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service - all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy. We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently. We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here