Customer Support Consultant
New
Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Mexico City, Mexico City, Mexico. Santiago, Santiago Metropolitan Region, Chile. Montevideo, Montevideo Department, UruguayContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ years
- Required Skills
- ZendeskCRM
Requirements
- Excellent English communication skills (Written C1 level or higher)
- 1+ years of experience in a customer support role
- Have a troubleshooting and analytical perspective
- CRM systems expertise
- Strong analytical thinking and reading skills
- Proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via emails
- Be organized and process driven, maintain a structured workflow
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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