Customer Success Manager
New
C
ConvosoAI-powered contact center platform
U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.Full-TimeMiddle
Salary75000 - 90000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft ExcelConfluenceGoogle WorkspaceZendeskCRM
Requirements
- 5+ years of Customer Success experience in a SaaS environment
- Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
- Proven ability to manage a book of business and drive retention and expansion
- Exceptional organizational, analytical, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, high-growth environment
- Strong communication and presentation skills with customer-facing experience
- A proactive, self-driven mindset with a focus on outcomes
- Ability to build trust and collaborate effectively across teams
- Skilled at navigating customer challenges with professionalism and resilience
- Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
- Willingness to travel occasionally (approximately 1–2 times per quarter)
Responsibilities
- Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
- Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
- Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
- Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
- Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
- Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
- Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
- Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
- Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
- Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives
View Full Description & ApplyYou'll be redirected to the employer's site
