Social Media Associate with German
New
C
Careers at TideFinTech
UK, India, Germany and FranceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- Minimum of 1 year
- Required Skills
- AgileJiraGoogle Workspace
Requirements
- Excellent spoken and written English skills
- Excellent spoken and written German skills
- Good understanding of content creation and community management principles
- Great communication skills
- Experience with handling queries via at least one social media or review platform for a minimum of 1 year
- Ownership in work
- Comfortable dealing with ambiguity
- Enjoy finding novel ways to solve difficult problems
- Strong organisational skills
- Good understanding of financial services terminology
- Enjoy helping mentor new members of the team
- Comfortable working with targets and KPIs
- Experience using Kustomer
- Experience using GSuite
- Experience using Jira
- Experience working in start-ups or scale-ups
- Experience working with Agile practices
Responsibilities
- Providing the best customer experience when handling member queries and feedback on social media and review channels both in German and English
- Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints
- Helping to cultivate and maintain a unique and customer-centric culture on Tide’s public channels using Tide s Tone of Voice
- Investigating complex issues and engaging with the PR, Marketing, Product and Content teams
- Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members
- Working on shifts
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