Partner Success Manager (West Region)

AirGarageReal Estate

US (Western Half)Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3-5+ years

Requirements

Live in our West region (WA, CA, OR, NV, HI, UT, TX, AZ, CO, NE, NM, ID, WY, MT, ND, SD, KS)
3-5+ years of experience in operations, consulting, customer success or account management role
Preferably in a SaaS, Real Estate, or other technology company
Proven track record of managing and growing SMB, Mid-Market, or Enterprise customer accounts
Self-starter with strong problem-solving skills
Ability to think strategically about customer needs and solutions
Excellent communication and interpersonal skills
Ability to build strong relationships with customers at all levels
Top-tier organization ability
Experience working with cross-functional teams
Proactive, customer-obsessed mindset
Focus on delivering exceptional customer experiences
People skills to adapt style based on the customer

Responsibilities

Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor
Understand customers' business objectives and help them leverage solutions to achieve goals
Manage the customer handoff from the Onboarding team to the Regional Operations team
Proactively monitor customer health and consistently engage with customers
Develop and deliver Quarterly Business Reviews to customers
Gather customer feedback and insights to inform product development and improvement
Triage partner requests and work with relevant teams to address needs in a timely fashion
Proactively keep partners informed of issues that arise in their parking facilities
Respond in a timely fashion to every customer inquiry
Help partners troubleshoot product related bugs or operational concerns
Keep an eye out for opportunities to expand existing partnerships with customers

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