Customer Project Manager
United StatesFull-TimeMiddle
Salary80000 - 110000 USD per year
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Job Details
Requirements
- Proven experience in project management, customer implementation, or a similar client-facing coordination role.
- Strong ability to manage multiple projects simultaneously in a structured and fast-paced environment.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience in developing project plans, tracking milestones, and managing deliverables end-to-end.
- Strong problem-solving skills with a proactive, solution-oriented mindset.
- Ability to work effectively across cross-functional teams and ensure alignment across departments.
- High attention to detail with strong organizational and documentation skills.
- Experience with process improvement, workflow optimization, or operational efficiency initiatives.
- Comfort working in remote environments and managing distributed stakeholders.
Responsibilities
- Manage multiple concurrent customer projects from initiation to completion, ensuring timelines, scope, quality standards, and deliverables are consistently met.
- Develop and maintain detailed project plans, schedules, documentation, and milestone tracking to ensure full visibility of progress.
- Serve as the primary point of contact for customer stakeholders, facilitating regular status updates and ensuring clear communication throughout the project lifecycle.
- Coordinate cross-functional teams including onboarding, technical implementation, sales, product, and customer success to ensure seamless execution.
- Identify, assess, and mitigate project risks while proactively communicating challenges and proposing actionable solutions.
- Monitor project performance against timelines and KPIs, ensuring delivery quality and customer satisfaction standards are met.
- Track deliverables, escalate issues when necessary, and ensure alignment with leadership on priorities and resourcing.
- Drive process consistency and continuous improvement by refining project workflows and documenting best practices.
- Prepare regular reporting for leadership, including project updates, risks, performance metrics, and success outcomes.
- Support system setup, configuration, and integration activities in collaboration with technical teams.
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