Healthcare Operations Manager
New
Philippines-based candidates, AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractManager
Salary2000 - 3000 AUD per month
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Job Details
- Experience
- At least 3 years of experience
Requirements
- At least 3 years of experience in a management position
- At least 3 years of experience in a high-level practice administrative position
- Experience in Payroll
- Experience with MYOB
- Experience in financial management and reporting processes
- Computer literacy
- Familiarity with Splose software
- Excellent interpersonal skills
- Excellent communication skills
- Knowledge and/or ability to communicate in a busy business setting
- Ability to prioritize
- Ability to organize and perform numerous tasks
- Commitment to ongoing training
- Ability to demonstrate and encourage leadership
- Ability to demonstrate and encourage teamwork
- Ability to maintain patient confidentiality
- Ability to maintain staff confidentiality
- Flexibility to meet the operating hours of the Organization
- Ability to understand and learn how participants are scheduled within the business
- Presence of mind to think what needs to be done in a complex situation
- Understanding of Google Maps and suburbs within Melbourne
Responsibilities
- Supervise and assist all Practitioner’s, Allied Health Professionals, and Administration team members.
- Apply knowledge of Human Resources including Workforce Planning, Personnel, OH&S, Training and Development, Remuneration, Industrial Relations, Organizational Management, Quality Management and Communication.
- Recruitment, development and management of the Practice team.
- Rostering of staff to ensure adequate support and workload management.
- Ensure staff are appropriately trained for their roles.
- Ensure OH&S standards are met.
- Develop specific job plans and conduct performance reviews.
- Ensure efficient business processes through staff and technology utilization.
- Coordinate the administration of the organization Business plan.
- Work with the Practice Owner to develop and implement annual goals and strategies.
- Ensure operational efficiency including practice template management and rostering to budget.
- Monitor and maintain IT systems, software subscriptions, and contingency plans for downtime.
- Ensure processes meet quality/regulatory requirements and are documented.
- Review and improve practice systems for smooth functioning and continuous improvement.
- Maintain the public image of the Organization through advertising, website development, and patient newsletters.
- Coordinate and implement systems and processes and audit activities for financial viability.
- Ensure current software meets practitioners' needs and supporting software systems meet business needs.
- Maintain assets through registers, scheduled maintenance, and replacement plans.
- Maintain appropriate levels of consumables.
- Establish and maintain strong relationships with key suppliers and monitor performance.
- Monitor clinic performance through agreed performance measures/KPI’s.
- Monitor exception reports / perform internal compliance audits of financial transactions and clinical documentation.
- Ensure compliance with privacy legislation.
- Conduct regular scheduled meetings with practitioners to understand their needs.
- Maintain and develop strong relationships with referring practitioners and service providers.
- Maintain strong relationships with all supporting stakeholders.
- Work with the Practice Owner to deliver and evaluate marketing campaigns.
- Ownership of the integration of new practitioners to the organization.
- Define pricing strategy and maintain at an item-level in the Practice Management System.
- Annual review of consumable purchasing.
- Work with the Practice Owner to develop annual operational and capital budgets.
- Monitor expenditure versus budget monthly and devise strategies to meet budget shortfalls.
- Responsibility for ‘end of day’ banking and ‘end of month’ close off procedures.
- Responsibility for ensuring debtor balances remain within targeted levels.
- Responsibility of checking through MYOB/Splose/related software and making sure invoices are paid.
- Accepts responsibility for own continuing personal and professional development.
- Supports the development and education of others by role modelling, mentoring and precepting.
- Act as a resource to all staff and stakeholders.
- Participates in continuing education activities, committees, conferences and professional groups.
- Ensure compliance with relevant clinical, administrative, regulatory or legislative policies and guidelines.
- Responsible for promoting evidence based best practice.
- Perform any reasonable duties as required and be flexible to meet operating hours.
- Have a vigilant attitude to accuracy and be well-presented, friendly, courteous and obliging.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Demonstrated patient-focused approach in service provision.
- Demonstrate ability to prioritise and organise, with attention to detail.
- Follow organisational safety, quality & risk policies and guidelines.
- Maintain an understanding of individual responsibility for safety, quality & risk and maintain a safe working environment.
- Ensures incidences or concerns regarding safety, quality & risk are reported accurately and timely.
- Actively seeks ideas to improve, and support and participate in improvement programs.
- Ensuring any negative reviews or customer complaints are dealt with within 1 business day, and that owner is aware.
- Stay up to date with industry trends and changes.
- Deliver individual projects as assigned by the Practice Owner.
- Adhere to company policies.
- Develop a culture of continuous improvement with staff.
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