Customer Success Manager - Digital Marketing Agency
T
TriviumDigital Marketing
Texas, United States. Massachusetts, United States. Ohio, United States. Kansas, United States. Oklahoma, United States. Alabama, United States, US Central Time (8:30 AM – 5:30 PM CST)Full-TimeMiddle
Salary3500 - 4500 USD per month
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Job Details
- Experience
- 2–4 years
- Required Skills
- SEOSlack
Requirements
- 2–4 years experience in Customer Success
- 2–4 years experience in Account Management
- 2–4 years experience in Client Strategy
- 2–4 years experience in Digital Marketing Agency roles
- Strong understanding of Facebook Ads
- Strong understanding of Google Ads
- Strong understanding of SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
- Experience with GoHighLevel
- Experience with Slack
- Experience with ClickUp
Responsibilities
- Serve as the main point of contact for client accounts
- Conduct weekly or bi-weekly strategy calls with clients
- Maintain proactive communication via calls, messaging, and updates
- Ensure clients clearly understand campaign performance and results
- Analyze marketing performance across Facebook Ads, Google Ads, SEO
- Translate marketing data into clear, actionable insights for clients
- Provide strategic recommendations to improve campaign performance
- Own client satisfaction, retention, and relationship growth
- Proactively address issues and prevent churn
- Identify upsell opportunities when appropriate
- Deliver customized performance reports to clients
- Clearly explain campaign metrics and ROI
- Coordinate with the fulfillment team to ensure deliverables are completed
- Collect client testimonials, referrals, and Google reviews
- Maintain strong long-term client partnerships
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