Senior Customer Success Manager, Enterprise

New

Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru). The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).Full-TimeSenior

Salary not disclosed

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Job Details

Experience: At least 3 years

Requirements

Impeccable written and oral communication skills
Superb relationship building skills
Extremely analytical
Highly organized
Results oriented
At least 3 years of Account Management, Customer Success or similar experience
Experience in a SaaS company is a plus
Experience writing sales proposals or responding to RFPs is a huge plus

Responsibilities

Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Partner with customers to develop meaningful plans that feed their long term goals
Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Build engaging ‘success plays’, email templates, and meeting frameworks to help streamline Customer Success activities
Execute Loopio training sessions and webinars through online demonstrations
Measure and action on engagement data through our Customer Health Score framework
Work with the Product Teams to champion customer insights and stories
Share Customer Success stories through case studies, blog posts, and internal communication
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

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