Sr. Customer Success Manager
New
H
House RxHealthcare, Pharmacy
United StatesFull-TimeSenior
Salary145000 - 185000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of experience with a minimum of 3-5 years in program management or a similar role
Requirements
- 8+ years of experience with a minimum of 3-5 years in program management or a similar role
- Demonstrated track record of success in customer relations, operational management, and financial oversight
- Experience/knowledge of the pharmacy space is required
- Specialty pharmacy experience preferred
- Strong relationship-building and communication skills
- Ability to adapt communication styles to various audiences
- Proficient in analyzing financial data
- Experience in operational oversight
- Focus on issue resolution and process improvement
Responsibilities
- Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives.
- Tailor communication to suit various audiences, ensuring clarity and alignment.
- Proactively address concerns and objections raised by stakeholders.
- Master the use of House Rx template decks, customizing them to meet specific customer needs.
- Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations.
- Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps.
- Distinguish between program-related and operational issues, addressing customer expectations independently when possible.
- Conduct bi-weekly operational reviews with internal teams.
- Oversee the program’s Profit & Loss statements, ensuring budgeted profitability targets are met or exceeded.
- Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter.
- Assess the financial and operational implications of customer requests, completing ROI analyses and presenting findings.
View Full Description & ApplyYou'll be redirected to the employer's site
