Sr. Customer Success Manager - Strategic

United StatesFull-TimeSenior

Salary155000 - 185000 USD per year

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Job Details

Experience: 5+ years

Requirements

5+ years of experience in Enterprise or Strategic Customer Success, managing Fortune 500 or similarly complex accounts
Proven track record of driving net dollar retention (NDR) growth and account expansion across large enterprise portfolios
Strong ability to connect platform usage to measurable business outcomes and executive-level value narratives
Experience engaging and influencing multi-threaded stakeholder groups across technical and business functions
Solid technical fluency with enterprise data environments, enabling credible conversations with engineering and AI teams
Strong problem-solving skills with the ability to diagnose data, compliance, or workflow blockers impacting strategic initiatives
Demonstrated success in driving adoption and organizational change in complex enterprise settings
Excellent communication skills with the ability to tailor messaging across executive and technical audiences
Comfort working remotely with strong async communication and self-direction
Experience in data privacy, AI governance, martech, CDPs, or enterprise data platforms (e.g., Snowflake, Databricks) (preferred)

Responsibilities

Own and manage post-implementation relationships across a portfolio of 10–20 strategic enterprise accounts, ensuring long-term adoption, retention, and expansion
Act as a trusted advisor to executive stakeholders, including CIOs, CDOs, CMOs, engineering, privacy, and legal teams
Translate complex technical capabilities into clear business outcomes tied to AI readiness, personalization, and data activation goals
Lead executive business reviews (EBRs/QBRs) focused on quantifying measurable customer value and ROI
Identify expansion opportunities by diagnosing customer challenges in data governance, compliance, and AI enablement workflows
Collaborate cross-functionally with Product and Engineering to influence roadmap priorities based on customer needs
Drive retention and expansion strategies through consultative engagement rather than transactional selling
Develop and refine scalable customer success frameworks, playbooks, and executive engagement models
Support change management and adoption strategies within complex enterprise environments
Serve as the voice of the customer to internal teams, ensuring feedback informs product evolution

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155000 - 185000 USD per year

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