Director, Professional Services
New
USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years’ experience
Requirements
- 10+ years’ experience in customer facing role in a SAAS company serving the Accounting Profession
- 10+ years’ experience working in an Audit/Accounting/Professional Services Firm performing External Audit or Assurance engagements
- 5+ years demonstrated management experience
- Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
- Knowledge of Caseware’s solutions
- Strong operational management skills
- Strong project management skills
- Strong consulting skills
- Strong process improvement skills
- Experience with change management principles
- Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development
- Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
- Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously
- Excellent presentation skills
- Excellent customer service skills
- Excellent team building skills
Responsibilities
- Ensure the successful delivery of all services engagements with a high degree of quality and customer satisfaction
- Manage and grow revenue and increase value contribution through effective utilization of resources
- Develop and motivate a skilled services delivery team, including conducting performance evaluations, identifying development opportunities and mentoring the team
- Define and measure team performance against set objectives
- Drive innovation, continuous improvement and guide the strategic direction of the team
- Collaborate and work closely with the VP Professional Services and the regional professional services and education leaders to drive consistency in global processes and services for implementation and training
- Actively participate in team and management meetings and strategy sessions
- Foster strong customer and partner relationships to drive delivery excellence, managing feedback and escalations, as needed
- Collaborate with internal stakeholders to identify and execute business growth strategies, develop hiring plans and develop supporting practices to drive product adoption
- Partner with the sales and pre-sales team to complete statements of work, showcasing the value of our services team and sharing measurable outcomes
- Maintain working knowledge of the Caseware solutions, industry trends and delivery methodologies
- Ensure resources availability to support forecasted/planned organizational delivery expectations
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