Senior Director, Professional Services

Camunda

United StatesFull-TimeDirector

Salary not disclosed

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Job Details

Requirements

Ability and/or willingness to use Camunda's product
Bachelor’s / Master's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science)
Practical experience in managing and growing high-performance Professional Services teams or customer delivery, with a strong track record in enterprise environments
Deep experience in enterprise customer delivery — driving adoption, managing complex engagements, and delivering measurable business outcomes at scale
Background in process automation, BPM, or process orchestration
Familiarity with platforms like Camunda is a strong plus
Strong cross-functional collaborator with the ability to align Sales, Customer Success, and delivery teams around a unified, value-driven customer journey

Responsibilities

Lead and develop a Professional Services team comprising managers, individual contributors, and subcontractors to deliver exceptional customer outcomes.
Coordinate with delivery partners to ensure seamless, high-quality project execution at scale.
Collaborate closely with Sales and Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion.
Optimize delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.
Drive delivery innovation to ensure engagements remain outcome-oriented, efficient, and scalable across the enterprise customer base.

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