Tech Customer Support Specialist

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Work from anywhereFull-TimeMiddle

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Job Details

Languages: English
Experience: +3 years

Requirements

3+ years in SaaS support or a customer-facing technical role
Ability to quickly self-learn new software
Familiarity with API integrations (especially Zapier and CRMs)
Familiarity with custom domain setup, like creating CNAME records and A records
Excellent written and verbal communication in English (B2 high or C1)
Empathy, patience, and a customer-first mindset
Experience writing documentation, support articles, or training content (bonus)

Responsibilities

Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions
Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use
Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges
Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self-service

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