Customer Support Specialist

New
Work from anywhere!, ESTFull-TimeMiddle
Salary not disclosed
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Job Details

Requirements

  • Strong communication skills for both technical and non-technical users
  • Ability to evaluate and analyze technical issues
  • Product expertise in the Insider Risk Management and User Behavior Analytics platform

Responsibilities

  • Provide technical support to our customers
  • Maintain high customer satisfaction while managing operational expectations
  • Become a product expert and maintain a deep understanding of product functionality
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
  • Identify trends in support requests to help create long-term solutions
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