German Speaking Patient Support and Marketing Executive

ReleafHealthcare

United KingdomFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: English, German

Requirements

Full bilingual fluency in English
Full bilingual fluency in German
Ability to manage contact inboxes and handle diverse inquiries
Experience coordinating with external partners like pharmacies and doctors
Proficiency in managing social media channels (Instagram, Facebook, TikTok, LinkedIn)
Skill in developing social content calendars
Experience in creating various content formats (reels, carousels, stills, stories)
Ability to translate and localize content from English to German
Experience with campaign planning and cultural relevance
Familiarity with tracking performance against KPIs
Experience with ecommerce support and community management (Meta Business Suite, Trustpilot)

Responsibilities

Managing the Releaf central contact inbox via Front
Handling inbound enquiries from patients, organisations, and cooperation partners
Responding to patient queries relating to delivery times and delays, refund requests, payment methods, out-of-stock orders, and prescription copy requests
Coordinating with pharmacies and acting as the connector between patients, pharmacies, and doctors
Handling apology communications and goodwill gestures where appropriate
Answering questions about medication doses and usage in coordination with the clinical team
Managing and growing the Releaf social media channels across Instagram, Facebook, TikTok and LinkedIn
Developing and owning the DE social content calendar
Creating platform-appropriate content across formats - reels, carousels, stills, and stories
Translating and localising communications, copy, and website content from English to German
Contributing to campaign planning and flagging key German cultural moments and dates
Tracking performance against weekly and quarterly KPIs
Supporting the build and launch of the Releaf Accessories shop
Monitoring and responding to comments via Meta Business Suite
Responding to Releaf DE's Trustpilot reviews

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