Program Manager - Engage Division (Marketing & Player Engagement)
K
Keywords StudiosVideo Games, Media
United Kingdom. Spain. Italy. PolandFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 5-8 years
- Required Skills
- AgileArtificial IntelligenceJiraAsana
Requirements
- Bachelor’s degree in Business, Marketing, Strategy, or a related field (MBA preferred)
- Proven experience in program/project management or PMO roles (typically 5-8 years)
- Proven track record leading complex transformation programs in marketing services, player support, technology and/or IT environments
- Proven experience in successfully driving gen AI-focused projects
- Excellent organizational and multitasking skills
- Strong communication, interpersonal, and leadership skills
- Understanding of change management and ability to drive adoption
- Strong attention to detail and problem-solving abilities
- Experience with project management software (e.g., MS Project, Jira, Trello, Asana)
- Strong understanding of project management methodologies (e.g., Agile certifications, Lean Transformation principles, PMP, PRINCE2)
- Experience in cross-functional leadership and working in a matrixed or global organization
- Strong interpersonal and presentation skills
- Experience managing multiple projects by being flexible, organized and able to prioritise own workload
- Comfortable working in a fast-paced, high-activity environment
- Solution-focused problem solver who is commercially astute and pragmatic
- Strong research, analytical and critical thinking skills
- Proven ability to thrive in ambiguous, fast-moving environments, bringing structure and clarity to complex, undefined problems
- Accountability and dependability, with the ability to work both independently and as part of a team
- Demonstrated ability to understand business requirements quickly and implement actions to meet business objectives
- Fluency in English (additional languages are an advantage but not required)
Responsibilities
- Directly manage and oversee a portfolio of transformation initiatives, encompassing both large-scale strategic programs and smaller, tactical projects.
- Establish and maintain robust program management governance framework, templates and processes.
- Establish project plans and track deliverables, ensuring successful project completion.
- Ensure compliance with internal policies and industry best practices.
- Proactively engage with key stakeholders across Marketing Services, Player Engagement, Group Transformation and IT to elicit, analyze, document, and manage detailed business and technical requirements, translating them into concrete project plans.
- Collaborate with cross-functional teams to align efforts and objectives.
- Act as the point of contact for program-related inquiries within the division.
- Monitor program progress, timelines, budget and deliverables across multiple concurrent programs/projects.
- Provide comprehensive oversight of all Engage transformation initiatives, delivering regular project status reports to senior management, highlighting risks and program health.
- Track and report on KPIs and success measures.
- Proactively identify program risks (including quality and delays) and develop mitigation strategies.
- Support program leads in developing risk management plans, including tracking path-to-green actions.
- Establish and manage critical AI-focused projects, ensuring new technologies are integrated into workflows, deployed effectively and securely across the division.
- Support AI adoption and literacy drivers division-wide while adhering to KWS AI best practices, governance, and ethical guidelines.
- Foster a culture of continuous improvement by reviewing lessons learned and applying them to future initiatives.
- Identify opportunities for increasing delivery efficiency and enhancing the team's capacity to deliver.
View Full Description & ApplyYou'll be redirected to the employer's site
