Part Time IT Administrator
New
K
KotterTraining Services, Consulting, Professional Services
Remote-US Based with a strong preference for candidates in WA, MA, DC, NY, IL, TN, TX.Part-TimeMiddle
Salary45000 - 50000 USD per year
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Job Details
- Experience
- 3-5 Years
- Required Skills
- WordPressHubSpotGoogle WorkspaceSlackAsanaCanva
Requirements
- Bachelor’s Degree in IT, CS, Systems Administration or similar concentration or equivalent practical experience
- 3-5 Years working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
- Experience managing Google Workspace administration
- Familiarity with IT security systems, procedures, and policies
- Preferred experience working within a Training Services, Consulting, or Professional Services business model
- Proven experience with LastPass
- Experience with physical hardware logistics (Mac imaging and inventory)
- Experience being the primary IT administrator of a growing company preferred
- Ability to manage external vendors (MSP) and interpret SLAs to ensure accountability while managing escalations as necessary
Responsibilities
- Act as the primary owner of the MSP relationship, triaging high-level issues to them and holding them accountable for SLAs and strategic deliverables.
- Serve as the first line of defense for staff IT issues via Slack/Email (password resets, basic troubleshooting) before escalating complex tickets to the MSP.
- Physically provision, set up, and ship laptops (Mac) for new hires and handle asset recovery.
- Occasionally serve as "boots on the ground" in the Cambridge HQ to manage physical network equipment.
- Manage access permissions, user accounts, groups, shared drives, and security settings within Google Workspace as well as our core technology stack.
- Execute routine compliance checklists provided by the MSP (e.g., verifying user lists, checking backups), and setup relevant platforms (e.g., VPN).
- Conduct weekly/monthly health checks of essential business automations and integrations (e.g. Zapier error logs, HubSpot integrations).
- Review GAT (General Audit Tool) reports monthly to identify and flag unusual data activity or dormant accounts.
- Help support the identification, configuration, and adoption of new platforms and systems (in partnership with internal subject matter experts, vendors, and the external MSP).
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