Support Engineer (SQL Experience)
H
Hire OverseasHealthcare Technology
Philippines. Sri Lanka. Turkey. Brazil. Argentina. ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 to 5+ years
- Required Skills
- SQLRESTful APIsScriptingSlackNotion
Requirements
- 3 to 5+ years of experience in support engineering, software engineering, or data engineering
- Demonstrated experience working in startups, agencies, or high-agency environments
- Strong technical foundation with comfort working inside production systems
- Working knowledge of SQL, APIs, logs, or scripting for investigation
- Ability to operate independently and self-serve when solving problems
- Clear written English with the ability to explain technical issues simply
- Strong ownership mindset with urgency and attention to detail
- Prior experience as a software engineer, data engineer, or embedded support engineer (nice to have)
- Experience supporting SaaS, AI, or healthcare technology platforms (nice to have)
- Familiarity with tools like Slack, Linear, HelpScout, Notion, or similar (nice to have)
- Background in healthcare tech, RCM, or regulated software environments (nice to have)
- Experience working with APIs, integrations, or workflow-based platforms (nice to have)
Responsibilities
- Serve as the first technical responder for inbound user issues
- Triage problems using runbooks while applying independent technical judgment
- Identify whether issues can be resolved directly or require engineering escalation
- Communicate clearly and confidently with both technical and non-technical users
- Navigate production databases and internal tooling to investigate issues
- Use SQL, command-line tools, or scripts to validate data and identify root causes
- Troubleshoot user-facing blockers without defaulting to escalation
- Verify fixes and confirm resolution before closing issues
- Translate user pain points into clear, actionable technical bug reports
- Communicate directly with engineers in Slack and issue trackers
- Provide strong technical context so engineers can move quickly
- Follow issues through deployment and confirm user impact post-fix
- Support onboarding, credentialing, and access workflows
- Perform hands-on tasks such as account resets, permission changes, and configuration fixes
- Ensure users can successfully access and operate the platform
- Track active issues, dependencies, and follow-ups across systems
- Maintain clean internal trackers and task hygiene
- Improve troubleshooting documentation and runbooks
- Identify recurring issues and recommend process or product improvements
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