Customer Success Manager
New
US Remote, Pacific Time ZoneFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Three or more years
- Required Skills
- SnowflakeAirflowdbtDatabricks
Requirements
- Real, hands-on experience using DataHub
- Experience driving DataHub adoption inside an organization
- Three or more years in a client-facing role managing multiple accounts (Customer Success, Account Management, Technical Account Management, or similar)
- Comfortable communicating with both data practitioners and business stakeholders
- Strong written and verbal communication skills
- Familiarity with data governance, data cataloging, or metadata management
- Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks
- Background in a data-adjacent role (analytics, data operations, data product management)
- Previous startup or consulting experience
Responsibilities
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Partner with customers to build adoption plans grounded in their specific goals and data maturity
- Help customers through initial setup, configuration questions, and common troubleshooting scenarios
- Translate adoption progress and business value into clear narratives for executive stakeholders
- Identify at-risk accounts early, understand the root cause, and get things back on track
- Collaborate with Product and Engineering to share customer feedback and influence the roadmap
- Build repeatable playbooks and resources that help the CS team scale
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