Senior Customer Success Manager

Domino Data LabAI-driven organizations

Remote USFull-TimeSenior

Salary200000 - 250000 USD per year

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Job Details

3+ years in a client-facing, pre or post-sales role
Experience as a Customer Success Manager, Account Manager, or Project Manager
Preferably in a SaaS/AI environment
Experience in relevant products such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes
Ability to multi-task and manage approximately 10 accounts
Technical aptitude to understand Domino's portfolio
Customer management skills to drive retention and expansion
High level of comfort speaking with executives and procurement at Enterprise companies
Proven track record of exceeding goals
Desire to work in a fast-paced, collaborative environment
Bias toward action
SFDC and CRM tools proficiency

Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition
Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts
Demonstrate Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
Leverage data and insights alongside understanding of customer’s goals to prescribe commercial terms that align with business needs
Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience
Maintain and report an accurate forecast for all renewals in your portfolio
Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

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